Jennifer Yoguez

It’s time for another Featured Friday—a special series where we pull back the curtain and introduce you to one of the amazing employees at Foundation Source. We recently talked to Jennifer Yoguez, director of client operations and payables, about her experience at Foundation Source. Keep reading to learn what it’s like to work on the client operations team!

When and why did you join Foundation Source?

I joined Foundation Source in September 2012 when my youngest of 5 children started preschool and I wanted to rejoin the workforce (outside of my home).

What do you love about working at Foundation Source?

My favorite thing about working here is the people I work with. Through the years, I have connected with some amazing colleagues—some who have mentored and supported my growth, others who I have mentored and helped to grow, and then just some really great people who make me laugh and smile.

What is the best part of your job?

The best part of my job is working on special projects and system enhancements. I absolutely love witnessing an idea be put into action and then seeing how a new process improves the way people do their jobs and spend their time.

What do you look forward to each day?

Each day, I look forward to using my knowledge, solving problems, and making progress on projects.

What does your job entail?

My job covers a lot as Director for a few teams that fall under the Client Operations umbrella. The Client Accounts Payable team (including EFT), Client Operations Specialists team and the newly formed Office Services team.

What is your team like and what has your experience been with company culture?

My teams are hardworking and collaborative. They work together and are always willing to help each other out. We have several people who are cross trained in different areas and can pitch in anywhere at any time. I find the company to have a “can-do” culture. I am surrounded by people with a common goal to get things done for our clients as accurately and efficiently as possible.

The best part of my job is working on special projects and system enhancements. I absolutely love witnessing an idea be put into action and then seeing how a new process improves the way people do their jobs and spend their time.

What has been your favorite project at Foundation Source?

My favorite project is one that is currently in the works. As part of the grant overhaul process, we will soon be able to access all grant docs in Admin and have them print out in the same order as the checks, simultaneously. This will be a huge timesaver for two teams! I do have to say though, that on top of the big projects, I really do just love the small projects that come from a small idea but yield big results and save lots of time. Thanks IT!

What has been your biggest accomplishment since joining Foundation Source?

My biggest accomplishment at Foundation Source is probably working with Estee and other colleagues to reorganize and create new teams and focus on the big picture.

How have you grown professionally while on our team?

While at Foundation Source, I have been given many opportunities to grow professionally. I started more than 11 years ago as a seasonal, part-time employee working three days a week for four hours a day to assist during the last quarter with the Client Accounts Payable team. Since then, I increased my hours and days worked, increased my knowledge, and then eventually became a full-time employee in a supervisor position for the Client Accounts Payable team. Fast forward a few years, and I am now a Director. Every day at work I am supported by an amazing COO and by the supervisors who manage these teams with me.

In your opinion, what makes Foundation Source special?

I think it’s the people that have been here since the beginning and believe in the vision of this company that make FS so special. This unique group of people along with the people who have joined over the last twenty plus years are the reason we have been successful and continue to improve and grow as a company.

What parts of Foundation Source’s mission do you connect with?

I love that we are all playing a small part in helping people create a better world through philanthropy. When I first started working at Foundation Source, I would read the grant letters and the hardship applications because I wanted to really understand my job and the impact of our clients’ giving. I hope to never become desensitized to the generous amounts of money that leave our office every day. It is important for me to stay connected to the mission and know that checks are more than just numbers on paper and the grant letters are more than just words and legal language neatly formed on a page.

What is a memorable client experience you’ve had or heard about?

A memorable client moment for me would be when someone from the sales team asked me to join a meeting with a potential premier client in case there were questions about our bank structure and how our payables work. The meeting went extremely well—the sales rep expressed their gratitude for my input and the client came on board! It was a win-win all around and I was happy to be part of the process.

What advice would you give to someone who doesn’t know about Foundation Source or may be thinking about joining the team?

I would encourage someone to join Foundation Source who is looking for a friendly and flexible work environment with opportunities for growth.

Want to join our team?
Check out our careers page for open opportunities.